Royal Canin
Royal Canin Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Royal Canin has 2.3 star rating from 7 reviews. Consumers are mostly dissatisfied. 50% would likely recommend. Reviews mention product changes, quality and customer service issues in Royal Canin reviews.
Key Takeaways for Future Customers
- Try a small pack first and check wet food texture and smell.
- Discuss prescription needs with your vet before buying.
- Be prepared to contact customer service for account or billing issues.
Negative Feedback / Risk Areas
- Bugs, eggs, or worms found in bags and canned food contamination reports.
- Watery canned consistency and reduced chunk size compared to past formulas.
- High price level and complaints about refunds and customer service access.
Positive Feedback
Pup or cat loves the food for some customers; reviewers value the website and product variety.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Royal Canin has 2.3 star rating from 7 reviews. Consumers are mostly dissatisfied. 50% would likely recommend. Reviews mention product changes, quality and customer service issues in Royal Canin reviews.
Key Takeaways for Future Customers
- Try a small pack first and check wet food texture and smell.
- Discuss prescription needs with your vet before buying.
- Be prepared to contact customer service for account or billing issues.
Negative Feedback / Risk Areas
- Bugs, eggs, or worms found in bags and canned food contamination reports.
- Watery canned consistency and reduced chunk size compared to past formulas.
- High price level and complaints about refunds and customer service access.
Positive Feedback
Pup or cat loves the food for some customers; reviewers value the website and product variety.
Media from reviews
Portland, Maine
Lousy customer service
- - They asked for a credit card to resolve a service issue.
- - I had a breeders account years ago.
- - They couldn't find my account and told me to reapply.
I resent being asked for my credit card to solve a customer service issue. I had a breeders account 15 years ago.
RC told me to re apply because they couldnt find my acvount, I did, and RC responded that I already have an account and I needto talk with customer service.
Im not giving five bucks and my credit card to pissedcustomet. I wasnt mad until pissed customer asked for my credit card.
Bristol, Connecticut
Cat breeder and veterinarian. Want to find my account
- - Wants veterinary RC account.
- - I am an equine vet with dog/cat clients and I prescribe diets.
- - Himalayan cats (8) show in CFA; Persian RC dry.
First , Im not pissed. I would like to have a veterinary account with RC.
Im primarily an equine vet, but I do have a few dog/cat clients and I sometimes prescribe special diets. I also breed Himalayan cats ( I have 8 currently) and show them in CFA for fun. I feed them Persian RC dry. I used to have a breeder account and you sent me kittens kits when I requested them .
You told me I need to open a new account. When I tried, you responded that I already have an account and I need to talk with customer service,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Collierville, Tennessee
Digestive care formula
Closed! I need to know if the Digestive Care formula for the small dog is exactly like the food for medium dogs.
I changed from small to medium and now my dog has diarrhea. Please advise.
Preferred solution: I need to know if the formula for Digestive Care for small dogs is the same for medium dogs. Changed from small to medium and now my dog has diarrhea. Please advise.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
SupporterProduct formular change
- - Royal Canin changed the canned GI dog food from a tight consistency to a watery mash.
- - Liquid collects at the bottom of the can, forcing more feeding.
Royal Canin changed the former tight consistency of canned dog food for gastrointestinal to a watery mash. On the bottom of the can, liquid is collected; this forces the consumer to feed more than before.
- Watery consistency
- Different unpleasant smell
Preferred solution: I got a refund already from my vet
User's recommendation: look for another product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRoach Found in bag of Presciption Royal Canin Dog Food
- - Found a roach in a bag of Hydrolyzed Protein dog food.
- - Requests $135 refund and 5 free 25-lb bags, and asks to speak with a QC manager.
Haven’t heard anything from Royal Canine.
First scoop from the bag, there was a small roach stuck to a piece of kibble.
I have never seen anything like this before in my life!!!
This is very disappointing and frightening as my pup has an autoimmune disease and the last thing I want to feed him is tainted or poisoned dog food!
As I am reading other customer reviews on here, I am physically sickened to see that I am not the only one who has found bugs in their bags of Royal Canin dog food.
This is a serious and potentially deadly problem that Royal Canin needs to correct.
I would like to be put in contact with a quality control manager who can explain how this nuance keeps happening and what can be done going forward to prevent this from reoccurring.
Royal Canin obviously needs to make this right, thus I would like a refund of $135 for the 25 pound bag of tainted dog food.
I would also like to receive 5 complimentary 25 lb. bags of the Hydrolyzed Protein dog food as compensation for my time and frustration of having to write to you about this unfortunate and unsanitary condition.
I look forward to hearing from Royal Canin soon.
Cathy Alvey
Chesterfield, MO
I look forward to hearing from Royal Canin soon.
Cathy Alvey
Chesterfield, MO I would like to be refunded for this bag of dog food @ $135, and I would also like 5 complimentary 25 pound bags of this food in return for my time and aggravation of having to write to you about this unsanitary condition.
Most importantly, I would like to be put in touch with a quality control manager who can explain how this keeps happening and what can be done going forward to prevent this from reoccurring.
I look forward to hearing from Royal Canin soon.
Cathy Alvey
Chesterfield, MO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUsed to be the best! Now wet food has turned into watery mess! Very disappointed. Have used for over 15 years. Example of profits over quality!
- - Last four crates were runny with excess water.
- - Food chunks were more ground up than before.
- - It appears to be the new product standard.
Last four crates were not just runny but had excess water. Food chunks were more ground up...
not like previous shipments. It appears to be the 'new' product standard!
Profit over quality! So disappointing!
User's recommendation: Get a new recommendation from your vet! The quality has gone to crap!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCat food issue
- - The canned cat food's moisture content and chunk size have changed.
- - I won't pay for water or recommend this.
- - Quality has dropped; cost has not.
The canned cat food has completely changed the moisture content. Also the chunk sized has changed.
I'm not paying for water! I used to recommend but will not now. Quality definitely has dropped! Cost has not!
Another example of profit over quantity! So disappointed!
User's recommendation: Seek a better option from your vet! This product has degraded!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBugs in dog food
- - White eggs in large breed senior food; a new bag had bugs crawling out.
- - Store opened new bag; bugs were found; customer seeks contact and resolution.
I have a 2 year old French Bulldog and a 12 year old pit Bull that are both on Royal Canin dog food. About 2 months ago my daughter noticed that the large breed senior dog food had a white substance in the middle of the food.
We didnt think much of it until we were on the next bag that my husband opened and it scooped out a portion for the dog and the white spots were much more prominent and the brand new bag literally had bugs crawling out of the food. The white spots were eggs. He took the bag back to the store to get a new one and had them open it there and that bag also had bugs! We have a video of the bugs and the employee at the store said that those bugs are not a bug from Arizona (where we live).
Over the last 5 years we have spent thousands purchasing Royal Canin food and this is a huge problem. Id like to know whom I need to speak with and what is going to be done about this.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOh so good!
I did have to go through 3 different numbers before I reached the one that was most helpful. Once I reached her everything went smoothly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBugs in food
Hello! Today, I was serving my Cocker Spaniel his food from Royal Canin and I found parts of cooked bugs in it. I had to trash the entire bag.
- Pup loves it
- Bugs in food
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSupplying proposal
- - I've been trying to call all numbers but no one answers.
- - I sent an email and want to discuss with your team.
- - Do you have a supplier in Qatar?
We would love to contact you i've been trying to call all the numbers that i goind no one is answering i already sent an email as well we would love to have a discussion with a member of your team . And i would love to know if u have a supplier in Qatar
Preferred solution: More details about your supplier
Waukesha, Wisconsin
Checking out food textures in kidney recipes
Lower prices for prescription foods which are necessary for cats who have a disease status. More choices of wet food texture in smaller cans.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed Rx cat food
Didnt answer CD line for 24 hour span between Thursday and Friday. Message played stating, we are in a meeting
Preferred solution: Hard to get prescription renal with hydrolized protein fry cat food
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Margate, Kent
I've bought a large bag off Royal canin and my cats won't eat it
- - My 3 cats won't eat it.
- - I spent £56.99 on a large bag.
- - I'm disappointed; everyone raves about it, but it isn't good.
I have 3 cats and not one off them will eat it, I spend £56.99 on a large bag, I put the bag contents in a large bucket, so now I'm left with cat food I can't use.
I'm extremely disappointed, everyone raves about how good it is, and yet it isn't.
User's recommendation: Buy a small pack first to make sure your cats like it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Chandigarh, Chandigarh
Worms in royal canin
- - Worms found in puppy food; three worms in a cup.
- - Replacement or refund requested; cannot return due to relocation; contact customer service.
Worms in royal food. I didn't see it from past 2 days, on 2nd june morning my puppy had motions so I was worried and my brother said only give some curd are ORS water until it stops..
In evng my puppy was feeling hungry so I want to give a little food. on that time I saw this worms I took a 1 cub of food in tht cup it has 3 worms.. I got scared and contacted to pet shop. He said once contact to customer service take some viedo.
So I took a video in tht video only one worm u can see bcz all worms under food I don't wants to move it beause worms moving very fast i'm little scared. I am requesting so please take this package and replace me another packet are give me refund..
Actually I can directly give to pet shop but main issue is I brought this in vizag on next day I moved out to machilipatanam so thr is no option to give him back thats the reason pet shop man said to contact customer support.
This is my issue please resolve it as soon as possible i am requesting u I need to buy another packet. Thank you
User's recommendation: Please check once before giving food to your pets
Santa Clara, California
More gravy than food
- - I have ordered from Chewy for years.
- - I buy a case at a time; last few have more gravy than food.
- - Prices rising; $119 is a lot for less morsels.
I have been ordering from chewy for quite awhile. I buy a case at a time.
The last couple cases have been more gravy than food.
Urinary S0. The price keeps going up and I am on a fixed income, so $119.00 is a lot to pay to get less morsels.
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